Privacy Policy

Protecting your privacy is important to Natural Balance. We strive to keep your personal information confidential. By ensuring that you are aware of and understand the Customer Privacy Policy, we can provide you with better service. Please take a moment to read the following policy to learn how we handle your personal information.

The reason why we collect personal information

Natural Balance collects and uses your personal information to give you superior customer service, to provide you with convenient access to our products and services, and to make a wider range available to you. In addition, we use your personal information to keep you up to date on the latest product announcements, updates, special offers, and other information we think you’d like to hear about. This may occasionally include information from other companies about products and services that can add value to your Natural Balance products. From time to time, we may also use your personal information to contact you to participate in a market research survey, so that we can gauge customer satisfaction and develop better products.

This is how we collect your personal information

We collect information about you in several ways. For example, we might ask for your contact information when you correspond with us, call us to make a purchase or request service, register to attend a seminar, or participate in an online survey. In addition, when you sign up for Natural Balance newsletter, or ask to be included in an email mailing list, we collect and store the information you provide in a secure database.

When we disclose personal information

Natural Balance may occasionally share your personal contact information with carefully selected companies, to keep you informed about related products and services.

Natural Balance works with other companies that help us give products and services to you, and we may provide your personal information to these companies. The information they receive is for shipping and delivery purposes only, and we require that the companies safeguard your personal information in accordance with Natural Balance policies.

At times we may be required by law or legal process to disclose your personal information. We may also disclose information about you if we believe that disclosure is necessary for the public interest.

This is how we protect your personal information

Natural Balance safeguards the security of the data you send us with physical, electronic, and managerial procedures. We urge you to take every precaution to protect your personal data when you are on the Internet.

Change your passwords often, use a combination of letters and numbers, and make sure you use a secure browser.

Your access to your personal information

You always have access to the information we have about you. To review and update your personal contact information, simply send an email.

Collecting other personal information

When you browse the Natural Balance website, you are able to do so anonymously. Generally, we don’t collect personal information when you browse — not even your email address. Your browser, however, does automatically tell us the type of computer and operating system you are using.

Our commitment to privacy

To make sure your personal information remains confidential, we communicate these privacy guidelines to every Natural Balance employee. In addition, Natural Balance reviews industry initiatives for inclusion in our procedures.

Natural Balance does not knowingly solicit personal information from children or send them requests for personal information.

Natural Balance website contains links to other sites. Natural Balance does not share your personal information with those websites and is not responsible for their privacy practices. We encourage you to learn about the privacy policies of those companies.

If we are going to use your personal information differently from that stated at the time of collection, we will try to contact you via email using the most recent information we have. If you have not given us permission to communicate with you, you will not be contacted, nor will we use your personal information in a new manner.

Natural Balance Customer Privacy Policy is subject to change at any time. We encourage you to review the privacy policy regularly for any changes.

Terms and Conditions

Please read these Terms and Conditions carefully before using this Website.


Natural Balance owns and operates this site (the “OPS Site”) in conjunction with our affiliates, licensors, licensees, partners and others pursuant to contractual arrangements for your personal entertainment, information, education and communication. These Terms of Use apply to and govern your use of the OPS Site. Your use of the OPS Site signifies your agreement to be bound by these Terms of Use. We reserve the right, at our sole discretion, to change, modify, add, remove or otherwise update these Terms of Use at any time. Please check these terms periodically for changes. Your continued use of this OPS Site following the posting of such changes to these terms will mean you accept those changes.

If you do not agree to these Terms of Use, please do not use the OPS Site.

Trademarks, Copyrights & Restrictions

All materials contained in the OPS Site are the copyrighted property of OPS or its subsidiaries or affiliated companies and/or third party licensors. Trademarks, service marks, trade names, logos and/or domain names (including, but not limited to, the individual names of movies or other entertainment productions and providers associated herewith), where not the property of OPS or its affiliates, are trademarks, service marks, trade names, logos and/or domain names of their respective owners (“Third Party Marks”).

Except as otherwise expressly provided herein, you may not copy, reproduce, perform, create derivative works form, republish, upload, edit, post, transmit or distribute in any way whatsoever, any material from this site (the”Materials”) without the prior written permission of OPS. Modification of the materials or use of the materials for any other purpose by you shall constitute a violation of copyrights and other proprietary rights. Use of any such Material on any other web site or other networked computer environment is strictly prohibited without the prior written consent of OPS.

You agree not to interfere with or interrupt or attempt to interfere with or attempt to interrupt the operation of the OPS Site in any way through or by, any means or device.

OPS hereby grants you a personal, non-exclusive, nonassignable and non-transferable license to use and display, for non-commercial and personal use only, one copy of any Materials and/or software that you may download from the OPS Site, including without limitation, any files, codes, audio or images incorporated in or generated by the software (collectively, the “Downloaded Material”) provided, however, that you must maintain all copyright and other notices contained in such downloaded material. You acknowledge and agree that you may not sublicense, assign or otherwise transfer this license or the Downloaded Material and that no title to the Downloaded Material has been or will be transferred to you from OPS or anyone else. You also agree that you will not alter, dissemble, de-compile, reverse engineer or otherwise reduce the Downloaded OPS material to a human-readable form, or transfer the Downloaded Material to any third party.

Linked Sites

The OPS Site contains links to third party web sites, and other parties may also reference, advertise or link to the OPS Site (collectively, “Linked Sites”).OPS is not affiliated with these Linked Sites and is not responsible for their content. Visitors to these web sites should refer to each site’s terms of use and privacy policy.

The links provided on the OPS Site are for your convenience only and you access them at your own risk.


The Materials in this OPS site are provided “AS IS” and without warranties of any kind, either express or implied to the fullest extent permissible pursuant to applicable law, we disclaim all warranties, express or implies, including,but not limited to,implied warranties of merchantability and fitness for a particular purpose. we do not warrant that functions contained in the materials on the OPS site will be uninterrupted or error-free, that defects will be corrected or that the OPS site or the servers that make such materials available are free or viruses or other harmful components. We don’t warranty or make any representations regarding the use or results of the use of the materials on. The OPS site in terms of their correctness, accuracy, reliability or otherwise .you assume the entire cost of all necessary servicing , repair or correction. Applicable law may not allow the exclusion of implied warranties , so the above exclusion may not apply to you.

Limitation of Liability

Under no circumstances, including ,but not limited to, negligence, shall we be liable for any direct, indirect, incidential , special or consequential damages that result from the use of, or the inability to use, the OPS site or materials or functions on any such site, even if we have been advised of the possibility of such damages . Applicable law may not allow the limitation or exclusion of liability or incidental or consequential damages, so the above limitations or exclusion may not apply to you in no event shall our total liability to you for all damages, losses and causes of action (whether in contract, tort (including, but not limited to, negligence) or otherwise) exceed the amount paid by you, if any , for accessing the OPS site.

Jurisdictional Issues

This site is controlled and operated in NSW, Australia . We make no representations that materials in this site are appropriate or available for use in other locations. If you chose to access this site from other locations, you do so at your own risk and you are responsible for compliance with any and all local laws, if and to the extent local laws are applicable. No software from this site may be downloaded, exported or re-exported into (or to a national or resident of) any countries that are subject to Australian export restrictions.

General Provisions

These terms shall be governed by, construed and enforced in accordance with the laws of the state of NSW, Australia . without giving effect to any principles of conflicts of law. You agree that any action at law or inequity arising out of or relating to these terms shall be ?led only in the state or federal courts located in the city of Sydney , NSW, Australia . , and you hereby consent and submit to the personal jurisdiction of such courts for the purposes of litigating any such action. If any provision of these terms shall be unlawful, void or for any reason unenforceable, then that provision shall be deemed severable from these terms and shall not affect the validity and enforceability of any remaining provisions. Any heading, caption or paragraph title contained herein is inserted only as a matter of convenience and in no way defines or explains any paragraph or provision hereof.


The information contained in this website is for information purposes only. Natural Balance attempts to keep the information up-to-date and accurate, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data arising out of, or in connection with, the use of this website.

Through this website you are able to link to other websites which are not under the control of Natural Balance. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, Natural Balance takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

Natural Balance does not offer medical or legal advice. You should always consult your physician prior to making any medical decisions including long-term care, hospice, home health or any other heath care related placement or matter. You should also consult with a licensed attorney when seeking any legal advice.

Explore Testimonials

Natural Balance has been providing us with therapists for a number of years now and our staff love their monthly massage. We can not talk highly enough of the therapists who are always so professional and friendly. In the words of one staff member "They're Awesome! No one gives me a better massage and I can't wait for our monthly massage day!" Corporate massage is the way to go to keep our staff happy, relaxed and motivated.
Nathan Birch- Owner, CEO- B invested
How good is Dave from Natural Balance Massage Stretch Strength Wellness. After crashing my road bike in Adelaide my back has been messed up. Two visits and some solid tears later, I can again touch my toes. Top stuff Dave! Cheers.
Chris Ryder- Road rider and Mountain bike rider, Jetblack Racing
I have been a client of Natural Balance for several months. I am a busy orthopaedic surgeon in the area, and as you might expect long days concentrating on surgery take their toll on your musculoskeletal well-being; being stiff and sore was often the norm at day's end. After the first session with Zoe I felt significantly improved, and after a few months my body feels better than it has for a very long time. Zoe has a lot of experience with high level sports people and as such of course has tremendous "healing hands". As an orthopaedic surgeon, I truly believe massage therapy should be integral to the maintenance of musculoskeletal health, not just injury management. I am happy to recommend Zoe from Natural Balance to you.
Manish Gupta, Orthopaedic Surgeon
I have been seeing Dave at Natural Balance since 2011. I have had numerous injuries ranging from Patella Femoral Syndrome and Bulging Discs in L4 and L5. With the help of Dave I have been able to continue with my training and perform optimally to keep my training at its peak. Being the Fitness Manager at Virgin Active Norwest I need to be in my best shape year round and will also refer all of my clients and staff to Dave and the Natural Balance team.
Luke Quinton, Fitness Manager, Virgin Active Health Club Norwest

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